Pricing

Price Breaks

The links you have will always show the best price. There are additional discounts for orders with subtotals over $5,000, $12,500, and $20,000.  These additional discounts are automatically applied in the shopping cart. 

Freight Free

Orders over $4,000 are shipped freight free. Any Flexiguard products are not subject to freight free thresholds. 

Pricing Errors

At Industrial General Store, we strive to provide accurate pricing information for all our products and services. However, despite our best efforts, pricing errors may occasionally occur. The following policy outlines how we handle such situations:

In the event of a pricing error, we reserve the right to correct any inaccuracies and adjust the price of any order accordingly. This includes correcting errors discovered after an order has been placed. 

If a product or service is listed at an incorrect price due to a typographical, technical, or human error, we reserve the right to refuse or cancel any orders placed for that product or service at the incorrect price, regardless of whether the order has been confirmed and your payment method has been charged. If there is multiple items on an order and there is a partial pricing error with only some of the items having the error, we reserve the right to cancel that erred line and proceed with the correctly priced items only. 

Minimum Order Quantity (MOQ) Errors

At Industrial General Store, we strive to provide accurate and up-to-date information across all aspects of our website. However, on rare occasions, discrepancies in displayed Minimum Order Quantities (MOQ) may occur due to technical errors, system issues, or recent changes in MOQ requirements. Please note the following policy regarding MOQs in cases of website errors:

If an incorrect MOQ is displayed due to a website error, Industrial General Store reserves the right to correct the MOQ to align with our standard policy. We will make every effort to notify you promptly if your order is affected.

Orders placed based on erroneous MOQs may be subject to cancellation, revision, or additional charges to meet the correct MOQ. We will contact you directly to discuss any adjustments or provide options for completing your purchase.

Industrial General Store is not liable for any inconvenience or loss arising from website errors, including incorrect MOQs. We appreciate your understanding and patience as we work to provide accurate, reliable information on our website.

Customer Notification

If a pricing error is identified, we will notify you as soon as possible with the correct pricing information. If an MOQ error is identified, we will notify you as soon as possible with the correct MOQ information.

If your order is canceled due to a pricing error and your payment method has already been charged, we will issue a full refund to your original payment method. 

If your order is partially canceled due to a pricing error and your payment method has already been charged, we will issue a refund to your original payment method for the full amount of the item(s) that were cancelled. 

Promotional or Discount Pricing

Promotional and discount pricing is subject to change and may be corrected if any errors are found. Any promotional offers or discounts will only apply to orders placed during the promotional period and are not retroactive.

General

We reserve the right to update or amend this pricing policy at any time without prior notice.

If you have any questions or concerns regarding our pricing policy, please contact our customer service team at sales@industrialgeneralstore.com.

Thank you for your understanding and continued support.