Terms and conditions

Ordering:

Orders can be placed online 24 hours a day 7 days a week.  Our customer support line is 800-664-7815.

Orders are processed by Industrial General Store Monday through Friday, 8:00am through 5:00pm EST, not including holidays. Customer service representatives are also available during this time for any questions or help with products/orders.

Any lead times communicated to customers are estimated lead times which are subject to change by 3M and cannot be guaranteed by Industrial General Store. Some items may have extended lead times due to supply constraint's with raw materials, which will be communicated to the customer as soon as informed, if such a delay exists. 

Return Policy:

While our standard policy indicates no returns are typically accepted, we do acknowledge exceptions for defective or damaged goods. In such cases, we are committed to providing a replacement to ensure you receive quality product.

In certain situations, it might be possible to return your entire order, not solely the damaged items, contingent upon 3M's approval. This approval is based on a number of criteria, including whether the item is regularly stocked by 3M and the amount of time that has passed since the product's receipt and the submission of a return request.

Please note that there are specific circumstances where 3M will not grant return approval. This includes situations where the item is made-to-order or the order total is less than $600.00. As a result, we strongly urge you to review your orders carefully before confirming them.

Details regarding whether an item is regularly stocked or made-to-order can be found under the specifications tab on the individual item page. "N" signifies a made-to-order item, while "S" indicates a regularly stocked item.

While we strive to accommodate our customers wherever possible, please understand that we cannot guarantee the approval of all return requests.

In the event you receive a defective or damaged shipment, please email us at support@industrialgeneralstore.com. In your email, please provide detailed reasons and images of damaged product for requesting a replacement. This information will help us facilitate communication with 3M to start the return process and arrange for a replacement item to be shipped to you.

Privacy Policy:

Industrial General Store ("we", "us", "our") respects the privacy concerns of our customers. This Privacy Policy outlines the information we collect, how we use it, and how we protect your information. It also provides methods for you to voice any questions or complaints you may have.

1. Accountability

Our team is fully committed to protecting the privacy of our customers. If you have any issues or concerns about this Privacy Policy or our practices, please contact us at sales@industrialgeneralstore.com. We will endeavor to address your concerns as swiftly and thoroughly as possible.

2. Identifying Purposes

We collect customer information for the express purpose of processing and shipping orders. This information is strictly for internal use and is not shared with third parties, unless necessary for the fulfillment of services (for example, providing delivery details to shipping companies).

3. Consent

By placing an order on our platform, customers are providing explicit consent for us to gather and use their information for the express purpose of processing and completing their orders. Should we wish to use your information for any other purpose, we will seek additional consent.

4. Safeguarding Customer Information

We understand the importance of safeguarding your information. Therefore, we have implemented comprehensive security measures designed to protect your data. This includes secure servers, firewalls, encryption of data, and regular audits of our security protocols. We want to assure our customers that their information is not only protected from unauthorized access and disclosure, but also accidental loss and destruction.

5. Handling Customer Complaints and Questions

If you have any questions or complaints about this Privacy Policy or our practices, please communicate them to us at sales@industrialgeneralstore.com. We value your feedback and will aim to address your concerns promptly and satisfactorily.

This Privacy Policy may be updated from time to time. We recommend that our customers review this policy periodically to stay informed about our privacy practices.

Thank you for placing your trust in Industrial General Store.